Privacy Policy

Last updated: September 5, 2026

This Privacy Policy explains how Wekiwu LLC, trading as AxisGlam ("we", "us", "our"), collects, uses, and protects information when you use our website, software, and services (the "Service"). Wekiwu LLC is the data controller responsible for your personal information. We handle your information in accordance with applicable data-protection laws, including the GDPR (EU/UK) and CCPA/CPRA (California).

1. Information We Collect

Email address: Provided voluntarily when making purchases, activating a license, or accessing your owned library. Used to associate purchased assets and licenses with your account and to send order and activation confirmations.
License activation data: When you activate a license, the app transmits a device fingerprint (hashed hardware identifiers) and your license key to our license server so we can enforce the per-license device limit. We retain this association for the life of the license.
Usage data: Standard server logs (IP address, user agent, request timestamps) retained for security and operational purposes. Logs are not sold or shared with third parties.
Payment data: Handled entirely by Stripe. We never see or store your full card number.
Uploaded assets: Files you upload to the Marketplace are stored on Cloudinary. By uploading, you confirm you have the right to share the content.
Camera images (processed on your device): AxisGlam can use a connected camera for bed alignment, material detection, and optional safety checks such as confirming eye protection is being worn. These images are analysed locally on your computer and are not uploaded to us. Where a safety check is enabled, only its text result (for example “PPE confirmed”) and a timestamp are recorded with your safety acknowledgement — never the picture itself. The camera is only accessed while you have a camera feature open.
Crash reports (kept on your device): If the application closes unexpectedly it writes a diagnostic file to your own computer under your local application data folder. These files are not transmitted to us automatically. You may choose to attach one to a support email, in which case it may contain the file paths and design data that were in memory at the time.
Machine identification reports (opt-in, one at a time): When AxisGlam cannot recognise a machine you have connected, it can offer to send us a short technical description of that machine so we can add support for it. This is never automatic and never happens in the background. You are shown the exact contents of the report and choose whether to send it. A report contains only: USB vendor and product identifiers, the device description strings the hardware itself supplies, the set of network ports the device answered on, any service name it advertises, and up to 256 bytes of the device’s own reply to a standard identification command. It contains no designs, no files, no file names, and nothing about you. Addresses that could identify you or your equipment are removed before the report is built: we keep only the manufacturer portion of a hardware address and never the portion identifying your individual device, and we never record your IP address or your machine’s address on your network. If you decline, we remember that and do not ask again for that machine.
AI feature inputs: When you invoke an optional cloud-assisted AI feature — background removal, image enhancement, text recognition, style transfer, or the design assistant — the image or text you submit for that action is sent to a third-party AI provider for inference and returned to you. This happens only when you invoke the feature; AxisGlam does not send your designs anywhere in the background. See Section 4.

2. How We Use Your Information

To process and fulfill purchases and grant access to purchased Assets.
To issue, validate, and enforce software licenses, including the per-license device limit.
To maintain and improve the security and reliability of the Service.
To respond to support requests you initiate.
To recognise and add support for machines the application does not yet know how to talk to, using reports you have chosen to send.
We do not sell, rent, or trade your personal information to third parties.

3. Legal Basis for Processing (EU/UK Users)

Where GDPR applies, we rely on the following legal bases: (a) performance of a contract — to fulfill purchases and provide licensed software; (b) legitimate interests — to secure the Service, prevent fraud, and enforce license terms; (c) consent — for any optional features you opt into, including machine identification reports; and (d) legal obligation — where we must retain records for tax or compliance purposes.

4. Third-Party Services and Subprocessors

Stripe (payment processing) — Privacy Policy.
Cloudinary (asset storage and delivery) — Privacy Policy.
Railway (license server hosting) — Privacy Policy.
Google Fonts (fonts loaded on page view) — Privacy Policy.
AI providers (Anthropic, OpenAI): Certain optional, opt-in AI features route prompts or images to Anthropic and/or OpenAI for inference. When you invoke those features, the content you submit is sent to the provider under their respective terms. On-device AI features (background removal, upscaling, etc.) run entirely on your computer and do not transmit data. See the Anthropic Privacy Policy and OpenAI Privacy Policy.

5. Machine Identification Reports

AxisGlam talks to laser cutters, CNC machines, and 3D printers made by hundreds of different manufacturers. When you connect one, the app asks it a series of standard, read-only questions — the equivalent of “what are you?” — and uses the answers to configure itself. None of those questions can move an axis or switch on a beam.

Occasionally a machine answers none of them. When that happens the app can offer to send us what it observed, so that a future release can support that machine. We ask because there is no other way for us to add support for hardware we do not own.

What we do:

Show you the full contents of the report before anything is sent.
Send only on your explicit instruction, one report at a time.
Strip your IP address, your machine’s network address, and the device-specific portion of any hardware address before the report is assembled.
Store reports without any link to your email address, licence, or account.
Combine identical reports from different people into one record with a count, so that we can see which unsupported machine is most common.
Remember a refusal, and stop asking about that machine.

What we do not do: we do not include your designs, your files, your file names, your location, or anything identifying you; we do not send reports in the background; we do not use them for advertising, profiling, or any purpose other than adding machine support; and we do not sell or share them.

Because a report is stripped of identifying information before it leaves your computer, we generally cannot link one back to you in order to delete it individually. If you would prefer never to be asked, the feature can be switched off permanently in the application’s settings.

6. Cookies & Local Storage

The AxisGlam website uses only minimal session state (e.g., filter preferences stored in-memory per page load). We do not use persistent tracking cookies, advertising cookies, or third-party analytics at this time.

7. International Data Transfers

Our service providers may process data in the United States and other jurisdictions. Where personal data is transferred out of the EU/UK, we rely on Standard Contractual Clauses or equivalent safeguards offered by each subprocessor.

8. Data Retention

Purchase and license records (email, license key, device associations) are kept as long as needed to honor your ownership rights, enforce license terms, handle support inquiries, and meet legal-retention requirements. Server logs are retained for up to 90 days for security purposes. Machine identification reports (Section 5) carry no link to you or your account and are kept as technical reference data for as long as the machine they describe is in use in the world. You may request deletion of your data at any time; note that deleting purchase records will remove your ability to reinstall purchased assets or re-activate licenses.

9. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate data.
Delete your data ("right to erasure").
Port your data to another service in a common, machine-readable format.
Object to or restrict certain processing.
Withdraw consent at any time for processing based on consent.
Lodge a complaint with your local data-protection authority.

California residents (CCPA/CPRA) additionally have the right to know what personal information we collect, the right to delete, the right to correct, and the right to opt out of "sale" or "sharing" of personal information. We do not sell or share personal information as those terms are defined by the CCPA.

To exercise any of these rights, email us at support@axisglam.com. We will respond within the timeframes required by applicable law.

10. Children

The Service is not directed at children under 13 (or under 16 in the EU/UK). We do not knowingly collect personal information from children below these ages.

11. Security

License-server communication uses TLS with certificate pinning and HMAC signature verification on server responses. We rely on industry-standard security controls at our subprocessors. No system is perfectly secure; if we become aware of a breach affecting your personal data, we will notify you and the relevant authorities as required by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will note the "Last updated" date at the top of this page. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.

13. Contact

Questions about this Privacy Policy, or requests to exercise your data-protection rights? Email us at support@axisglam.com. Data controller: Wekiwu LLC (trading as AxisGlam).